Welcome to Roffey Cleaning

Roffey Carpet Cleaning is based in Southend and we provide a friendly local service across Southend and Essex.

I’ve just spilled liquid all over my carpet, what should I do?

Blot away any excess liquid and don’t scrub at it as that can make it worse. Get in touch and we’ll be happy to help.

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Can you remove all stains?

We can’t promise to remove all stains 100% of the time. Around 90% of the time we find we can make stains almost invisible to the naked eye.

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What is steam cleaning?

At Roffey Cleaning we have spent many thousands of pounds over the years on our equipment, and the device we normally use for carpet cleaning is our Hot Water Extraction (or steam cleaning) machine. This machine pumps highly pressurised water deep into the pile, completely rinsing out the cleaning solution that has been agitated into […]

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How long will my carpets take to dry afterwards?

This depends on lots of factors such as the pile density of the carpets being cleaned, the ambient temperature and air humidity, and air flow through the premises. Unlike many companies using underpowered equipment, our vacuum extraction machine has the suction to get your carpets almost dry after cleaning. We will recommend several ways to […]

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Can you clean very old or badly stained carpets?

You will be amazed at the impressive results of our carpet cleaning service, as we utilise the best equipment and extensive training to deliver the best cleaning service every time. Although we are highly trained in spot stain removal, there can be stains that are permanent, and we will do our best to identify these […]

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Do you use eco – friendly cleaning products?

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind when we choose. If you require eco friendly cleaning we can offer this service to you.

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Do you offer a free quote?

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

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How can I be sure a company is an NCCA member?

Roffey carpet cleaning has been a member since 2009. Check the website listing or contact the NCCA office. All registered members are listed on the website.  

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Do carpet-cleaning companies have to be registered with the NCCA?

No, it is not mandatory for carpet cleaning companies to become members of the NCCA. However, if a company is registered with us it shows that they have taken the time and expense to ensure they are professional in their approach and in a position to offer the best possible service to their customers.

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I have heard that my carpets re-soil quicker following cleaning, is this true?

This is a common myth, today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. These will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.

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Do NCCA members use chemicals to clean?

In every case, the best cleaning results are achieved by the use of chemicals. NCCA members may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for […]

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I have children/pets; will they be affected by cleaning processes/chemicals?

Health and safety is paramount in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment. NCCA members will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, […]

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Is there a risk of shrinkage?

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. NCCA members are advised to carry out a full inspection prior to any cleaning.

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How long will my carpet or Sofa take to dry?

Drying time depends upon many things, including how soiled the item was, how much water was used, weather conditions, atmosphere in the home, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If required, use some specialist techniques to speed up the process can be used.

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What are the differences between the methods of cleaning and which method is best?

Many different methods exist and all cleaning methods are designed to produce good results, each has its place within the carpet cleaning industry. Some methods use water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely. NCCA members have […]

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How often should I clean my carpets

Most manufacturers recommend that carpets should be professionally every 12-18 months. Carpets should be cleaned on a regular basis, before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

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Call us today

Office 01702 331235
Mobile 07963 742657

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100% RISK FREE GUARANTEE

All work comes with our satisfaction guarantee. Pay nothing if you're not completely satisfied.

Training & Affiliations

We are dedicated to ongoing training and demonstrate this through our affiliations with various cleaning trade associations including:

Testimonials

  • Paul and Alison Smith, Westcliff-on-sea

    Years of dirty shoes, cat’s paws and a puppy left our Carpets with stains that we never thought could be removed, how we were proved wrong by Mr. Roffey. The Carpets are as good as new and not a sign of the old stains, we are amazed at how clean
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Time and time again, customers have described our results as ‘amazing’ and have commented on our unwavering friendliness and professionalism. Take a look at our customer testimonials to see what previous customers have said about our services