Question 1

I've just spilled liquid all over my carpet, what should I do?

 · Accepted Answer

Blot away any excess liquid and don't scrub at it as that can make it worse. Get in touch and we'll be happy to help.

Question 2

Can you remove all stains?

 · Accepted Answer

We can't promise to remove all stains 100% of the time. Around 90% of the time we find we can make stains almost invisible to the naked eye.

Question 3

What is steam cleaning?

 · Accepted Answer

At Roffey Cleaning we have spent many thousands of pounds over the years on our equipment, and the device we normally use for carpet cleaning is our Hot Water Extraction (or steam cleaning) machine.

This machine pumps highly pressurised water deep into the pile, completely rinsing out the cleaning solution that has been agitated into the carpet. This removes unwanted dust, debris and bacteria, providing relief for those of us who suffer from allergies and generally creating a cleaner, safer environment wherever Hot Water Extraction is used.

Hot Water Extraction doesn’t just offer the best deep clean on the market, but it’s also environmentally friendly and very efficient. It won’t expose you to the chemicals that carpet cleaning techniques employed by other companies do, and it will have your carpets dry in rapid time, causing minimum disruption to your home or business. Of course this is equipment that is being used by highly trained and experienced professionals, so we can get the best results for you carpets. We can clean deeper into the carpet to leave them cleaner and fresher which can make a huge difference to your home.

The most common problem you run into with cheaper, DIY-style devices is over-wetting. Rental machines rarely have the vacuum suction power to extract all the water that is absorbed by the carpet. This can lead to unpleasant odours caused by bacterial growth, and when that happens you’ll need to get a professional in as soon as possible to avoid having to shell out for an expensive replacement. At Roffey Cleaning we get the job done properly the first time, and we offer much better value for money than cheaper cleaning companies who use inferior equipment.

Protect the investment you’ve made in your carpets and get in touch with our friendly team today to book a free, no-obligation quote!

Question 4

How long will my carpets take to dry afterwards?

 · Accepted Answer

This depends on lots of factors such as the pile density of the carpets being cleaned, the ambient temperature and air humidity, and air flow through the premises. Unlike many companies using underpowered equipment, our vacuum extraction machine has the suction to get your carpets almost dry after cleaning. We will recommend several ways to speed up the final drying stage, but with the heating on and some windows open, most of our customer's carpets are usually dry within an hour of us leaving. If for any reason we anticipate the drying process to take slightly linger (in unheated or unventilated rooms) we will speed up the drying process with high powered fans and air movers.

Question 5

Can you clean very old or badly stained carpets?

 · Accepted Answer

You will be amazed at the impressive results of our carpet cleaning service, as we utilise the best equipment and extensive training to deliver the best cleaning service every time. Although we are highly trained in spot stain removal, there can be stains that are permanent, and we will do our best to identify these and warn you beforehand. But in general, most of our customers are impressed by the effectiveness of our cleaning service.

Question 6

Do you use eco – friendly cleaning products?

 · Accepted Answer

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind when we choose. If you require eco friendly cleaning we can offer this service to you.

Question 7

Do you offer a free quote?

 · Accepted Answer

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Question 8

How can I be sure a company is an NCCA member?

 · Accepted Answer

Roffey carpet cleaning has been a member since 2009. Check the website listing or contact the NCCA office. All registered members are listed on the website.

Question 9

Do carpet-cleaning companies have to be registered with the NCCA?

 · Accepted Answer

No, it is not mandatory for carpet cleaning companies to become members of the NCCA. However, if a company is registered with us it shows that they have taken the time and expense to ensure they are professional in their approach and in a position to offer the best possible service to their customers.

Question 10

I have heard that my carpets re-soil quicker following cleaning, is this true?

 · Accepted Answer

This is a common myth, today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. These will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.

Question 11

Do NCCA members use chemicals to clean?

 · Accepted Answer

In every case, the best cleaning results are achieved by the use of chemicals. NCCA members may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment.

Question 12

I have children/pets; will they be affected by cleaning processes/chemicals?

 · Accepted Answer

Health and safety is paramount in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment. NCCA members will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards.

Question 13

Is there a risk of shrinkage?

 · Accepted Answer

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. NCCA members are advised to carry out a full inspection prior to any cleaning.

Question 14

How long will my carpet or Sofa take to dry?

 · Accepted Answer

Drying time depends upon many things, including how soiled the item was, how much water was used, weather conditions, atmosphere in the home, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If required, use some specialist techniques to speed up the process can be used.

Question 15

What are the differences between the methods of cleaning and which method is best?

 · Accepted Answer

Many different methods exist and all cleaning methods are designed to produce good results, each has its place within the carpet cleaning industry. Some methods use water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely. NCCA members have a recognised qualification in carpet and upholstery cleaning and have been trained to use various cleaning methods. They will be able to advice on the most appropriate method. That is required to achieve the very best results.

Question 16

How often should I clean my carpets

 · Accepted Answer

Most manufacturers recommend that carpets should be professionally every 12-18 months. Carpets should be cleaned on a regular basis, before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Question 17

I've just spilled liquid all over my carpet, what should I do?

 · Accepted Answer

Blot away any excess liquid and don't scrub at it as that can make it worse. Get in touch and we'll be happy to help.

Question 18

Can you remove all stains?

 · Accepted Answer

We can't promise to remove all stains 100% of the time. Around 90% of the time we find we can make stains almost invisible to the naked eye.

Question 19

What is steam cleaning?

 · Accepted Answer

At Roffey Cleaning we have spent many thousands of pounds over the years on our equipment, and the device we normally use for carpet cleaning is our Hot Water Extraction (or steam cleaning) machine.

This machine pumps highly pressurised water deep into the pile, completely rinsing out the cleaning solution that has been agitated into the carpet. This removes unwanted dust, debris and bacteria, providing relief for those of us who suffer from allergies and generally creating a cleaner, safer environment wherever Hot Water Extraction is used.

Hot Water Extraction doesn’t just offer the best deep clean on the market, but it’s also environmentally friendly and very efficient. It won’t expose you to the chemicals that carpet cleaning techniques employed by other companies do, and it will have your carpets dry in rapid time, causing minimum disruption to your home or business. Of course this is equipment that is being used by highly trained and experienced professionals, so we can get the best results for you carpets. We can clean deeper into the carpet to leave them cleaner and fresher which can make a huge difference to your home.

The most common problem you run into with cheaper, DIY-style devices is over-wetting. Rental machines rarely have the vacuum suction power to extract all the water that is absorbed by the carpet. This can lead to unpleasant odours caused by bacterial growth, and when that happens you’ll need to get a professional in as soon as possible to avoid having to shell out for an expensive replacement. At Roffey Cleaning we get the job done properly the first time, and we offer much better value for money than cheaper cleaning companies who use inferior equipment.

Protect the investment you’ve made in your carpets and get in touch with our friendly team today to book a free, no-obligation quote!

Question 20

How long will my carpets take to dry afterwards?

 · Accepted Answer

This depends on lots of factors such as the pile density of the carpets being cleaned, the ambient temperature and air humidity, and air flow through the premises. Unlike many companies using underpowered equipment, our vacuum extraction machine has the suction to get your carpets almost dry after cleaning. We will recommend several ways to speed up the final drying stage, but with the heating on and some windows open, most of our customer's carpets are usually dry within an hour of us leaving. If for any reason we anticipate the drying process to take slightly linger (in unheated or unventilated rooms) we will speed up the drying process with high powered fans and air movers.

Question 21

Can you clean very old or badly stained carpets?

 · Accepted Answer

You will be amazed at the impressive results of our carpet cleaning service, as we utilise the best equipment and extensive training to deliver the best cleaning service every time. Although we are highly trained in spot stain removal, there can be stains that are permanent, and we will do our best to identify these and warn you beforehand. But in general, most of our customers are impressed by the effectiveness of our cleaning service.

Question 22

Do you use eco – friendly cleaning products?

 · Accepted Answer

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind when we choose. If you require eco friendly cleaning we can offer this service to you.

Question 23

Do you offer a free quote?

 · Accepted Answer

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Question 24

How can I be sure a company is an NCCA member?

 · Accepted Answer

Roffey carpet cleaning has been a member since 2009. Check the website listing or contact the NCCA office. All registered members are listed on the website.

Question 25

Do carpet-cleaning companies have to be registered with the NCCA?

 · Accepted Answer

No, it is not mandatory for carpet cleaning companies to become members of the NCCA. However, if a company is registered with us it shows that they have taken the time and expense to ensure they are professional in their approach and in a position to offer the best possible service to their customers.

Question 26

I have heard that my carpets re-soil quicker following cleaning, is this true?

 · Accepted Answer

This is a common myth, today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. These will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.

Question 27

Do NCCA members use chemicals to clean?

 · Accepted Answer

In every case, the best cleaning results are achieved by the use of chemicals. NCCA members may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment.

Question 28

I have children/pets; will they be affected by cleaning processes/chemicals?

 · Accepted Answer

Health and safety is paramount in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment. NCCA members will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards.

Question 29

Is there a risk of shrinkage?

 · Accepted Answer

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. NCCA members are advised to carry out a full inspection prior to any cleaning.

Question 30

How long will my carpet or Sofa take to dry?

 · Accepted Answer

Drying time depends upon many things, including how soiled the item was, how much water was used, weather conditions, atmosphere in the home, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If required, use some specialist techniques to speed up the process can be used.

Question 31

What are the differences between the methods of cleaning and which method is best?

 · Accepted Answer

Many different methods exist and all cleaning methods are designed to produce good results, each has its place within the carpet cleaning industry. Some methods use water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely. NCCA members have a recognised qualification in carpet and upholstery cleaning and have been trained to use various cleaning methods. They will be able to advice on the most appropriate method. That is required to achieve the very best results.

Question 32

How often should I clean my carpets

 · Accepted Answer

Most manufacturers recommend that carpets should be professionally every 12-18 months. Carpets should be cleaned on a regular basis, before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Question 33

How often do rugs need professional cleaning?

 · Accepted Answer

This depends on how much use they get. If they're only used infrequently then it could be once every year or two. If they get a lot of use then a couple of times a year can be beneficial to keep out smells and bacteria.

Question 34

What products can you recommend for maintaining my rug?

 · Accepted Answer

Each rug requires slightly different care and maintenance, we're happy to offer some tip on how to keep yours in the best shape, just ask when we come to drop it off.

Question 35

How quickly will you return my rug to me after cleaning?

 · Accepted Answer

We always try to complete our rug cleaning as soon as possible, usually within a few days. If you have a specific time which you need your rug returned by then please let us know and we will do all we can to accommodate you.

Question 36

I don't know what my rug is made from, can you clean it?

 · Accepted Answer

Yes, don't worry if you don't know what material your rug is made from, we can identify it and provide the best cleaning solution.

Question 37

How long will my rug take to dry after cleaning?

 · Accepted Answer

When we return your rug after cleaning it will be fully dry and ready for use.

Question 38

Do you offer a free quote?

 · Accepted Answer

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Question 39

Where are rugs cleaned?

 · Accepted Answer

Off site cleaning is the preferred method of cleaning oriental and Persian rugs. Due to their high value and the skill required to clean effectively, we offer a collect and return service for rug cleaning Southend and across Essex, so that we can clean your rugs effectively off-site and return them to you once cleaned and dried.

Question 40

How often do rugs need professional cleaning?

 · Accepted Answer

This depends on how much use they get. If they're only used infrequently then it could be once every year or two. If they get a lot of use then a couple of times a year can be beneficial to keep out smells and bacteria.

Question 41

What products can you recommend for maintaining my rug?

 · Accepted Answer

Each rug requires slightly different care and maintenance, we're happy to offer some tip on how to keep yours in the best shape, just ask when we come to drop it off.

Question 42

How quickly will you return my rug to me after cleaning?

 · Accepted Answer

We always try to complete our rug cleaning as soon as possible, usually within a few days. If you have a specific time which you need your rug returned by then please let us know and we will do all we can to accommodate you.

Question 43

I don't know what my rug is made from, can you clean it?

 · Accepted Answer

Yes, don't worry if you don't know what material your rug is made from, we can identify it and provide the best cleaning solution.

Question 44

How long will my rug take to dry after cleaning?

 · Accepted Answer

When we return your rug after cleaning it will be fully dry and ready for use.

Question 45

Do you offer a free quote?

 · Accepted Answer

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Question 46

Where are rugs cleaned?

 · Accepted Answer

Off site cleaning is the preferred method of cleaning oriental and Persian rugs. Due to their high value and the skill required to clean effectively, we offer a collect and return service for rug cleaning Southend and across Essex, so that we can clean your rugs effectively off-site and return them to you once cleaned and dried.

Question 47

Do you remove stains from sofas?

Harriet · Accepted Answer

Our spot and stain removal service is suitable for both carpets and upholstered furniture. Get in touch and let us know what you need and we'll see what we can do.

Question 48

Which supermarket products are best for dealing with stains?

 · Accepted Answer

We generally advise against off the shelf products because they're not suited to all materials and in some cases can make the problem worse. If you're not sure what to do the best thing to might be to give us a call.

Question 49

I don't know what caused this stain, can you remove it?

 · Accepted Answer

We'll need to take a look and figure out what it is. Chances are we will be able to identify it and provide a solution.

Question 50

Can you remove all stains?

 · Accepted Answer

We can't promise to remove all stains 100% of the time. Around 90% of the time we find we can make stains almost invisible to the naked eye.

Question 51

Do you offer a free quote?

 · Accepted Answer

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Question 52

Can all stains be removed?

 · Accepted Answer

No guarantee can be made remove stains. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. Many NCCA members have received advanced training for spot and stain removal and will be able to deal with most problems. i pride myself in my stain removal abilities. If you have a stain you are concerned about, please feel free to discuss it with a member beforehand and they will be happy to advice.

Question 53

Do you remove stains from sofas?

Harriet · Accepted Answer

Our spot and stain removal service is suitable for both carpets and upholstered furniture. Get in touch and let us know what you need and we'll see what we can do.

Question 54

Which supermarket products are best for dealing with stains?

 · Accepted Answer

We generally advise against off the shelf products because they're not suited to all materials and in some cases can make the problem worse. If you're not sure what to do the best thing to might be to give us a call.

Question 55

I don't know what caused this stain, can you remove it?

 · Accepted Answer

We'll need to take a look and figure out what it is. Chances are we will be able to identify it and provide a solution.

Question 56

Can you remove all stains?

 · Accepted Answer

We can't promise to remove all stains 100% of the time. Around 90% of the time we find we can make stains almost invisible to the naked eye.

Question 57

Do you offer a free quote?

 · Accepted Answer

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Question 58

Can all stains be removed?

 · Accepted Answer

No guarantee can be made remove stains. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. Many NCCA members have received advanced training for spot and stain removal and will be able to deal with most problems. i pride myself in my stain removal abilities. If you have a stain you are concerned about, please feel free to discuss it with a member beforehand and they will be happy to advice.

Question 59

Do you remove stains from sofas?

Harriet · Accepted Answer

Our spot and stain removal service is suitable for both carpets and upholstered furniture. Get in touch and let us know what you need and we'll see what we can do.

Question 60

Can you remove all stains?

 · Accepted Answer

We can't promise to remove all stains 100% of the time. Around 90% of the time we find we can make stains almost invisible to the naked eye.

Question 61

Can you clean any brand of furniture upholstery?

 · Accepted Answer

As trained professionals, chances are we have experience working with almost every fabric textile variant. In general though, when your furniture manufacturer tells you NOT to clean them yourself -  but to seek cleaning from a trained professional - that's us - and we can guarantee you will be impressed with our results, whilst having the peace of mind that your valuable furniture is in safe hands

Question 62

How long will my upholstery take to dry afterwards?

 · Accepted Answer

This depends on lots of factors such as the density of the upholstery fibres being cleaned, the ambient temperature and air humidity, and air flow throughout the premises. Unlike many companies using underpowered equipment, our vacuum machine has the suction to get your upholstery almost dry after cleaning. We will recommend several ways to speed up the final drying stage, but with the heating on and some windows open, most of our customer's upholstery are usually dry within an hour of us leaving. If for any reason we anticipate the drying process to take slightly linger (in unheated or unventilated rooms) we will speed up the drying process with high powered fans and air movers.

Question 63

Can you clean very old or badly stained upholstery?

 · Accepted Answer

You will be amazed at the impressive results of our upholstery cleaning service, as we utilise the best commercial grade cleaning equipment and have invested in extensive training to hopefully deliver the best cleaning service every time. Although we are highly trained in upholstered furniture spot stain removal, there can be stains that are permanent, and we will do our best to identify these and warn you beforehand. But in general, most of our customers are impressed by the effectiveness of our cleaning service.

Question 64

Do you use eco – friendly cleaning products?

 · Accepted Answer

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind when we choose. If you require eco friendly cleaning we can offer this service to you.

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We are dedicated to ongoing training and demonstrate this through our affiliations with various cleaning trade associations including:

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Paul and Alison Smith, Westcliff-on-sea

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Here at Roffey Cleaning, we have built up a great reputation in the local area for our competitive prices, high standard of work and excellent quality of service.

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