Rug Cleaning

Where are rugs cleaned?

Off site cleaning is the preferred method of cleaning oriental and Persian rugs. Due to their high value and the skill required to clean effectively, we offer a collect and return service for rug cleaning Southend and across Essex, so that we can clean your rugs effectively off-site and return them to you once cleaned and dried.

Do you offer a free quote?

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

Do you belong to any organisations?

We are members of the NCCA – The National Carpet Cleaners Association. We are also members of TACCA – The Approved Carpet Cleaners Association – A trade association for UK carpet cleaners that has strict criteria for joining, including requirements for full insurance, the right equipment and advanced training. This ensures that by choosing a TACCA approved member, you will have the reassurance your carpet cleaner is equipped for the job. We are also members of checkatrade so you can read reviews of our service before buying from us.

Do you use eco – friendly cleaning products?

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind when we choose. If you require eco friendly cleaning we can offer this service to you.

What is steam cleaning?

At Roffey Cleaning we have spent many thousands of pounds over the years on our equipment, and the device we normally use for carpet cleaning is our Hot Water Extraction (or steam cleaning) machine.

This machine pumps highly pressurised water deep into the pile, completely rinsing out the cleaning solution that has been agitated into the carpet. This removes unwanted dust, debris and bacteria, providing relief for those of us who suffer from allergies and generally creating a cleaner, safer environment wherever Hot Water Extraction is used.

Hot Water Extraction doesn’t just offer the best deep clean on the market, but it’s also environmentally friendly and very efficient. It won’t expose you to the chemicals that carpet cleaning techniques employed by other companies do, and it will have your carpets dry in rapid time, causing minimum disruption to your home or business. Of course this is equipment that is being used by highly trained and experienced professionals, so we can get the best results for you carpets. We can clean deeper into the carpet to leave them cleaner and fresher which can make a huge difference to your home.

The most common problem you run into with cheaper, DIY-style devices is over-wetting. Rental machines rarely have the vacuum suction power to extract all the water that is absorbed by the carpet. This can lead to unpleasant odours caused by bacterial growth, and when that happens you’ll need to get a professional in as soon as possible to avoid having to shell out for an expensive replacement. At Roffey Cleaning we get the job done properly the first time, and we offer much better value for money than cheaper cleaning companies who use inferior equipment.

Protect the investment you’ve made in your carpets and get in touch with our friendly team today to book a free, no-obligation quote!

How long will my rug take to dry after cleaning?

When we return your rug after cleaning it will be fully dry and ready for use.

I don’t know what my rug is made from, can you clean it?

Yes, don’t worry if you don’t know what material your rug is made from, we can identify it and provide the best cleaning solution.

How quickly will you return my rug to me after cleaning?

We always try to complete our rug cleaning as soon as possible, usually within a few days. If you have a specific time which you need your rug returned by then please let us know and we will do all we can to accommodate you.

What products can you recommend for maintaining my rug?

Each rug requires slightly different care and maintenance, we’re happy to offer some tip on how to keep yours in the best shape, just ask when we come to drop it off.

How often do rugs need professional cleaning?

This depends on how much use they get. If they’re only used infrequently then it could be once every year or two. If they get a lot of use then a couple of times a year can be beneficial to keep out smells and bacteria.