Welcome to Roffey Cleaning

Roffey Carpet Cleaning is based in Southend and we provide a friendly local service across Southend and Essex.

What is steam cleaning?

At Roffey Cleaning we have spent many thousands of pounds over the years on our equipment, and the device we normally use for carpet cleaning is our Hot Water Extraction (or steam cleaning) machine. This machine pumps highly pressurised water … Continue reading

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Can you clean any brand of furniture upholstery?

As trained professionals, chances are we have experience working with almost every fabric textile variant. In general though, when your furniture manufacturer tells you NOT to clean them yourself – but to seek cleaning from a trained professional – that’s … Continue reading

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How long will my upholstery take to dry afterwards?

This depends on lots of factors such as the density of the upholstery fibres being cleaned, the ambient temperature and air humidity, and air flow throughout the premises. Unlike many companies using underpowered equipment, our vacuum machine has the suction … Continue reading

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Can you clean very old or badly stained upholstery?

You will be amazed at the impressive results of our upholstery cleaning service, as we utilise the best commercial grade cleaning equipment and have invested in extensive training to hopefully deliver the best cleaning service every time. Although we are … Continue reading

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Do you use eco – friendly cleaning products?

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind when we choose. If you require eco friendly cleaning we can offer … Continue reading

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Do you belong to any organisations?

We are members of the NCCA – The National Carpet Cleaners Association. We are also members of TACCA – The Approved Carpet Cleaners Association – A trade association for UK carpet cleaners that has strict criteria for joining, including requirements … Continue reading

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Do you offer a free quote?

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.

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How can I be sure a company is an NCCA member?

Roffey carpet cleaning has been a member since 2009. Check the website listing or contact the NCCA office. All registered members are listed on the website.  

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Do carpet-cleaning companies have to be registered with the NCCA?

No, it is not mandatory for carpet cleaning companies to become members of the NCCA. However, if a company is registered with us it shows that they have taken the time and expense to ensure they are professional in their … Continue reading

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Do I have to move furniture?

In most cases NCCA members will be happy to move furniture; however there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer, you should draw … Continue reading

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I have heard that my carpets re-soil quicker following cleaning, is this true?

This is a common myth, today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. These will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause … Continue reading

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Do NCCA members use chemicals to clean?

In every case, the best cleaning results are achieved by the use of chemicals. NCCA members may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality … Continue reading

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I have children/pets; will they be affected by cleaning processes/chemicals?

Health and safety is paramount in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment. NCCA members will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended … Continue reading

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Can all stains be removed?

No guarantee can be made remove stains. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. Many NCCA members have received advanced training for spot and stain removal and will be able to … Continue reading

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Is there a risk of shrinkage?

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. NCCA members are advised to carry out a full inspection prior to any cleaning.

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How long will my carpet or Sofa take to dry?

Drying time depends upon many things, including how soiled the item was, how much water was used, weather conditions, atmosphere in the home, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If … Continue reading

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What are the differences between the methods of cleaning and which method is best?

Many different methods exist and all cleaning methods are designed to produce good results, each has its place within the carpet cleaning industry. Some methods use water and others more mechanical action. More important however, is whether the employed technician … Continue reading

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Can I clean my soft furnishings myself?

It is recommended that a professional cleaner is used. Many items are available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. NCCA members … Continue reading

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Call us today

Office 01702 331235
Mobile 07963 742657

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100% RISK FREE GUARANTEE

All work comes with our satisfaction guarantee. Pay nothing if you're not completely satisfied.

Training & Affiliations

We are dedicated to ongoing training and demonstrate this through our affiliations with various cleaning trade associations including:

Testimonials

  • Paul and Alison Smith, Westcliff-on-sea

    Years of dirty shoes, cat’s paws and a puppy left our Carpets with stains that we never thought could be removed, how we were proved wrong by Mr. Roffey. The Carpets are as good as new and not a sign of the old stains, we are amazed at how clean
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Time and time again, customers have described our results as ‘amazing’ and have commented on our unwavering friendliness and professionalism. Take a look at our customer testimonials to see what previous customers have said about our services